Terms & Conditions

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Delivery & Pickup

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Kindly allow 24–48 hours for preparation and delivery. Orders placed after 3:00 PM will be processed the next business day, and delivery timing may vary based on location and seasonal volume.

Photos represent style, size, and overall aesthetic. Flowers, colors, and vessels will vary based on the freshest seasonal selections and studio availability.

We provide delivery services within many counties in Massachusetts. Delivery charges will apply based on location.

We are not responsible for deliveries to incorrect addresses provided by the customer.

Delivery & Recipient Availability

Please ensure that someone is available to receive your floral order during the selected delivery window. To protect the quality and integrity of our flowers, Pilon Fleur does not leave floral arrangements unattended at doors, porches, lobbies, or other unsecured locations.

If no one is available to accept the delivery, we will attempt to contact the recipient and/or purchaser. If we are unable to complete the delivery, the arrangement will be returned to the Pilon Fleur studio.

The purchaser may arrange for studio pickup or request redelivery, subject to availability and an additional delivery fee.

Because our arrangements are created with fresh, perishable flowers, we cannot guarantee the condition or longevity of orders that cannot be delivered as scheduled due to recipient unavailability. Orders that require replacement or refreshing may incur an additional charge.

Pickup Orders: Orders are prepared fresh for your selected pickup date and time. If you're running late, please contact us as soon as possible. Orders not collected during the scheduled pickup window will be held for up to 24 hours. Due to the perishable nature of fresh flowers, Pilon Fleur cannot guarantee the condition of arrangements collected after that period, and replacement arrangements may require an additional charge.

Subscription Policy

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By subscribing, you'll receive a thoughtfully curated Designer's Choice bouquet or arrangement at your selected delivery frequency. Each design features seasonal blooms and may vary based on flower availability and the designer's creative vision.

  • Subscription billing renews automatically until canceled.

  • A minimum 3-month commitment is required.

  • To ensure a consistent design and delivery experience, subscription orders cannot be changed, skipped, or paused once enrolled. Cancellations take effect after the current subscription term has been fulfilled.

  • Delivery fees, where applicable, are charged separately.

  • Subscription orders are not eligible for same-day service.

  • We reserve the right to make floral substitutions based on seasonal availability while maintaining the style, value, and quality of your design.

  • Delivery & Pickup Policy: Your preferred fulfillment method (pickup or local delivery) is selected at checkout and applies to your subscription unless otherwise approved by Pilon Fleur.

    Pickup: Subscribers will be notified when their design is ready. Orders must be picked up during the scheduled pickup window or regular business hours communicated by Pilon Fleur. Pickup dates and times cannot be rescheduled. Flowers not picked up within 24 hours of the scheduled pickup time may no longer reflect their intended freshness and quality and will not be replaced.

    Delivery: Local deliveries are made within the scheduled delivery window selected by Pilon Fleur. An adult should be available to receive the order when possible. If no one is available to receive your subscription delivery, the order will be returned to Pilon Fleur. Subscribers will be notified and may pick up their arrangement at the studio within 24 hours during the designated pickup window or business hours. Arrangements not picked up within 24 hours are no longer guaranteed to reflect their intended freshness or quality, and refunds or replacement deliveries will not be provided.

    To ensure the highest quality and efficient service for all subscribers, fulfillment dates and times cannot be changed after your subscription order has been prepared.

Workshops Refund Policy

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  • At Pilon Fleur, each floral experience is intentionally curated with thoughtfully sourced blooms, materials, and limited seating to create an intimate and elevated atmosphere for every guest.

  • Because flowers and workshop materials are purchased and prepared in advance specifically for each event, all workshop bookings are final sale and non-refundable. However, we understand that plans can occasionally change. To best support our guests while honoring the preparation involved in each experience, we are happy to offer the following options: •

  • Ticket Transfers: You are welcome to transfer your reservation to a friend or family member if you are unable to attend. Please notify us prior to the event with the updated guest name.

  • Workshop Credit: (when notice is provided) Cancellations made at least 14 business days prior to the workshop may receive a credit toward a future Pilon Fleur workshop or floral experience.

  • Late Cancellations & No-Shows: Due to the perishable nature of flowers and limited workshop capacity, cancellations made within 14 business days of the event and no-shows are not eligible for credit or transfer.

  • If Pilon Fleur Cancels: In the rare event that a workshop must be canceled or rescheduled by Pilon Fleur, guests will receive the option of a full refund or transfer to a future experience. We appreciate your understanding and support of our small business and look forward to creating with you.

Flower Size and Appearance

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Please note that due to the natural variations in flowers, the size, color, and appearance of the blooms may differ slightly from the images displayed on our website. Seasonal availability and supply chain variations can also affect the exact flowers we provide. Rest assured, any necessary substitutions will be made with blooms of equal or greater value while maintaining the overall look, style, and quality of the arrangement.

Thank you for understanding the unique beauty and individuality of fresh flowers!

Return Policy:

Use of Website:

Limitation of Liability:

Governing Law:

At Pilon Fleur, LLC customer satisfaction is our top priority. We aim to ensure you’re delighted with every purchase. However, if you are not fully satisfied with your order, we’re here to help.

  1. Perishable Items (Flowers, Plants, etc.)
    Due to the perishable nature of flowers and plants, we can only accept returns or exchanges in the following situations:

    • If the item(s) arrive damaged or in poor condition.

    • If the incorrect item(s) were delivered.

    • In these cases, please notify us within 24 hours of receiving your order by contacting us at info@pilonfleur.com or 781-327-9322. We may request photos of the damaged or incorrect items for review.

  2. Refunds/Exchanges: Upon verification of the issue, we can offer:

      • A replacement of the same or comparable product.

      • A full refund to your original payment method.

  3. Non-Perishable Items (Vases, Gifts, etc.)
    Non-perishable items can be returned within 14 days of purchase, provided they are unused and in their original packaging. The customer is responsible for return shipping costs.

  4. Special Orders & Custom Arrangements
    Custom floral arrangements and special orders are non-refundable unless they arrive damaged or significantly different from what was ordered. Please contact us within 24 hours if there is an issue with a custom order.

  5. Delivery Issues
    If you experience a problem with the delivery of your order (e.g., late or missed delivery), please contact us immediately, and we will work to resolve the issue.

Contact Us
For any questions or concerns regarding our return policy, contact us at info@pilonfleur.com or call 781-327-9322.

  • The content on this website is for informational purposes only. You may not reproduce, distribute, or exploit the content for commercial use without prior permission from Pilon Fleur, LLC.

  • Unauthorized use of our website may result in a claim for damages and/or legal action.

  • Pilon Fleur, LLC is not liable for any direct, indirect, incidental, or consequential damages resulting from your use or inability to use the website or services.

  • These terms are governed by and construed in accordance with the laws of Massachusetts/United States.